k99 Terms and Conditions
for Bangladesh Players

Welcome to k99, Bangladesh's trusted online casino and sports betting platform. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Member") and k99 ("the Platform"). By creating an account, making a deposit, or placing any bet on k99, you confirm that you have read, understood, and agreed to these Terms in full.

k99 operates under an international gaming licence and is committed to providing a fair, secure, and transparent gaming environment for all members in Bangladesh. These Terms are designed to protect both the member and the platform, and to ensure that k99 remains a safe and enjoyable place to play.

If you do not agree with any part of these Terms, you should not register an account or use k99 in any way. If you have questions about anything in these Terms, k99's 24/7 support team is available via live chat to help clarify.

To register and use k99, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. k99 does not permit minors to register or play under any circumstances.
• You must be accessing k99 from a jurisdiction where online gaming is not explicitly prohibited for you personally.
• You must not be a current employee, contractor, or immediate family member of a k99 employee.
• You must not have been previously excluded or banned from k99 under a self-exclusion agreement or disciplinary action.
• You must be acting on your own behalf and not as an agent for any third party.

k99 reserves the right to request identity verification documents at any time to confirm eligibility. This may include a national ID card, passport, or other government-issued identification. Failure to provide requested documents within a reasonable timeframe may result in account suspension and withholding of funds pending verification.

Each person is permitted to hold one k99 account only. Creating multiple accounts — whether under the same name, different names, or using different devices — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

When registering your k99 account, you agree to:

• Provide accurate, complete, and up-to-date personal information including your real name, date of birth, and valid contact details.
• Keep your account information current and notify k99 support of any changes.
• Choose a strong, unique password and not share it with any other person.
• Not allow any other person to access or use your k99 account.
• Notify k99 immediately if you suspect your account has been accessed without your authorisation.

k99 is not liable for any losses resulting from unauthorised access to your account where you have failed to keep your login credentials secure. You are responsible for all activity that occurs under your account.

k99 accepts deposits in Bangladeshi Taka (BDT) via the following payment methods:

• bKash — personal and merchant wallet transfers
• Nagad — personal wallet transfers
• Rocket — where available

All deposits are credited to your k99 account in BDT. There is no currency conversion fee. Minimum and maximum deposit amounts are displayed at the time of transaction and may vary by payment method and account tier.

k99 only accepts deposits from payment accounts that are registered in your own name. Third-party deposits — where the payment account belongs to someone other than the k99 account holder — are not permitted. Any deposit identified as coming from a third party will be returned and the account may be suspended pending investigation.

k99 does not store your mobile banking credentials. All payment processing is handled through secure, encrypted channels. k99 will never ask you to share your bKash or Nagad PIN with anyone, including k99 support staff.

k99 processes withdrawal requests to the same payment method used for the member's most recent deposit. Withdrawals are paid in BDT directly to your bKash or Nagad account. k99 does not process withdrawals to bank accounts or third-party wallets.

To submit a withdrawal request, your k99 account must:

• Have completed identity verification (KYC).
• Have a verified payment method on file.
• Have met any applicable wagering requirements on bonus funds.
• Not be under any active investigation or restriction.

Standard withdrawal processing time on k99 is under 5 minutes for verified accounts. During periods of high volume or for larger withdrawal amounts, processing may take up to 24 hours. k99 VIP members benefit from priority withdrawal processing with even faster turnaround times.

k99 reserves the right to request additional documentation before processing large withdrawals. This is a standard anti-money laundering measure and is not a reflection on the member's standing. Requested documents must be provided within 7 days or the withdrawal request may be cancelled.

k99 offers a range of bonuses and promotions to both new and existing members. All bonuses are subject to the following general conditions unless otherwise stated in the specific promotion terms:

• Bonuses are credited to your k99 account in BDT and are subject to wagering requirements before they can be withdrawn.
• The standard wagering requirement on k99 bonuses is 20x the bonus amount unless the specific promotion states otherwise.
• Wagering requirements must be completed within the validity period stated in the promotion. Expired bonuses are forfeited.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live casino may contribute at a lower rate. Check the specific promotion for contribution rates.
• k99 reserves the right to withdraw any bonus offer at any time without prior notice.
• Only one welcome bonus is available per member, per household, and per device.

Bonus abuse — including but not limited to creating multiple accounts to claim bonuses, exploiting technical errors, or using strategies designed to guarantee profit from bonus funds — will result in the cancellation of all bonuses and may lead to permanent account closure.

All games available on k99 use a certified Random Number Generator (RNG) that is independently audited to ensure fair and unpredictable outcomes. k99 does not manipulate game results in any way. The house edge for each game is published transparently in the game information section.

By playing on k99, you acknowledge that:

• The outcome of all games is determined by chance and the RNG. Past results do not influence future outcomes.
• k99 is not responsible for any losses incurred during normal gameplay.
• In the event of a technical malfunction during a game, k99 reserves the right to void the affected round and return the stake to the member's account.
• If a game result is displayed incorrectly due to a software error, the correct result as recorded in k99's server logs will be the definitive outcome.

For sports betting, k99 reserves the right to void bets placed on events where the odds were clearly incorrect due to a pricing error. Members will be notified and stakes returned in such cases.

The following activities are strictly prohibited on k99 and will result in immediate account suspension and possible legal action:

• Using automated software, bots, scripts, or any artificial intelligence tools to play games or place bets.
• Colluding with other players to gain an unfair advantage in any game.
• Attempting to exploit software bugs, glitches, or errors for financial gain.
• Using k99 for money laundering or any other illegal financial activity.
• Providing false identity information or impersonating another person.
• Accessing k99 using a VPN or proxy to circumvent geographic restrictions.
• Engaging in any form of match-fixing or insider betting on sports events.
• Harassing, threatening, or abusing k99 staff or other members.

k99 cooperates fully with law enforcement authorities and will provide all relevant account information and transaction records when required by a valid legal request.

k99 reserves the right to suspend or close any member account at its sole discretion. Reasons for suspension or closure may include but are not limited to:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within the required timeframe.
• Suspected fraudulent activity or money laundering.
• Chargebacks or disputed transactions initiated by the member.
• A member's own request for self-exclusion under the responsible gaming policy.

Where an account is closed due to a breach of these Terms, k99 reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited. Where an account is closed for reasons unrelated to a breach — such as a member's own request — any remaining balance will be returned to the member's verified payment method after standard processing checks.

Members who wish to close their k99 account voluntarily can do so by contacting the 24/7 support team via live chat.

k99 is committed to promoting responsible gaming among all members in Bangladesh. Gaming should be an enjoyable form of entertainment, not a way to make money or escape problems. k99 provides the following tools to help members stay in control:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit into your k99 account.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Self-Exclusion: Temporarily or permanently exclude yourself from k99. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.
• Reality Checks: Regular pop-up reminders showing how long you have been playing and your net position for the session.

If you are concerned about your gambling habits or those of someone you know, k99 encourages you to seek help. Information about support organisations is available in the k99 Responsible Gaming section. You can also contact k99 support directly and a trained team member will assist you in accessing the right tools.

k99 collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions. By registering a k99 account, you consent to the collection and use of your personal data as described in the Privacy Policy.

k99 uses your personal data to:

• Verify your identity and age as required by our licensing obligations.
• Process deposits, withdrawals, and bonus payments.
• Provide customer support and respond to your enquiries.
• Detect and prevent fraud, money laundering, and other prohibited activities.
• Send you promotional communications where you have opted in to receive them.

k99 does not sell your personal data to third parties. Data is shared only with payment processors, identity verification providers, and regulatory authorities where required. All data is stored securely using industry-standard encryption. For full details, please review the k99 Privacy Policy.

k99 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, k99 will notify members via email or an in-platform notification.

Your continued use of k99 after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should stop using k99 and contact support to close your account.

It is your responsibility to check this page periodically for updates. k99 recommends reviewing the Terms and Conditions at least once every three months to stay informed of any changes that may affect your use of the platform.