k99 Privacy Policy
Your Data, Protected

Welcome to the k99 Privacy Policy. k99 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every member who uses our online casino and sports betting services in Bangladesh. This Privacy Policy explains how k99 collects, uses, stores, and protects your personal information when you visit our website, register an account, or use any of our gaming services.

This policy applies to all k99 members and visitors in Bangladesh, regardless of how you access the platform — whether through a desktop browser, mobile browser, or the k99 app. By registering a k99 account or continuing to use our services, you confirm that you have read and understood this Privacy Policy.

k99 takes its data protection responsibilities seriously. We operate in line with internationally recognised privacy standards and are committed to being transparent about how your data is handled at every stage.

k99 collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use our services, and occasionally from third-party verification providers. Here is a breakdown of the categories of data k99 may collect:

k99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

k99 uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that you would not reasonably expect. The main purposes for which k99 processes your personal data are:

• Account Management: To create, maintain, and manage your k99 account, including verifying your identity and age.
• Payment Processing: To process deposits and withdrawals via bKash and Nagad, and to maintain accurate financial records.
• Service Delivery: To provide access to k99 games, sports betting, live casino, and all other platform features.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through live chat and email.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Responsible Gaming: To monitor gaming patterns and intervene where there are signs of problem gambling, in line with our duty of care obligations.
• Legal Compliance: To comply with our licensing conditions, anti-money laundering regulations, and any lawful requests from regulatory authorities.
• Marketing Communications: To send you promotional offers and updates — but only where you have opted in to receive them. You can opt out at any time.
• Platform Improvement: To analyse usage patterns and improve the k99 platform, user experience, and game offerings.

k99 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contractual Necessity: Processing is necessary to fulfil our contract with you — for example, to operate your account and process your payments.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering and licensing requirements.
• Legitimate Interests: Processing is necessary for k99's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights.
• Consent: For certain processing activities such as marketing communications, k99 relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where k99 relies on legitimate interests as the legal basis for processing, we always carry out a balancing assessment to ensure that our interests do not override your fundamental privacy rights.

k99 uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, and understand how members use our services. Cookies are small text files stored on your device when you visit k99.

The types of cookies k99 uses include:

• Essential Cookies: Required for the platform to function. These cannot be disabled as they are necessary for login sessions, security, and basic functionality.
• Performance Cookies: Help k99 understand how members navigate the platform so we can identify and fix issues and improve the overall experience.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your k99 experience.
• Analytics Cookies: Used to collect aggregated, anonymised data about platform usage. This data helps k99 make informed decisions about new features and improvements.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain k99 features, including logging in to your account.

k99 does not sell your personal data to third parties. However, in order to operate the platform and comply with legal obligations, k99 may share your data with the following categories of trusted third parties:

• Payment Processors: bKash, Nagad, and other payment service providers receive the minimum data necessary to process your transactions securely.
• Identity Verification Providers: Third-party KYC (Know Your Customer) services that help k99 verify your identity and age as required by our licensing conditions.
• Fraud Prevention Services: Specialist providers that help k99 detect and prevent fraudulent activity, money laundering, and account abuse.
• Regulatory Authorities: k99 will disclose personal data to licensing bodies, law enforcement agencies, or other regulatory authorities when required to do so by a valid legal request or court order.
• Technology Partners: Cloud hosting providers and platform infrastructure partners who process data on k99's behalf under strict data processing agreements.

All third parties who process data on behalf of k99 are required to handle your data securely, use it only for the specified purpose, and comply with applicable data protection standards. k99 does not permit third-party partners to use your data for their own marketing purposes.

k99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods k99 applies are:

• Active Account Data: Retained for the duration of your membership with k99 plus a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• Transaction Records: Financial transaction data is retained for a minimum of 7 years to comply with financial record-keeping obligations.
• Customer Support Records: Live chat transcripts and support emails are retained for up to 3 years to assist with dispute resolution and service improvement.
• Marketing Data: Where you have opted in to marketing communications, your contact details are retained until you opt out or request deletion.
• Technical Logs: Server logs and technical data are typically retained for 12 months and then deleted or anonymised.

When personal data is no longer required, k99 securely deletes or anonymises it so that it can no longer be linked back to you. Anonymised data may be retained indefinitely for statistical and analytical purposes.

As a k99 member in Bangladesh, you have the following rights in relation to your personal data. To exercise any of these rights, contact k99 support via live chat or email and your request will be handled within 30 days.

k99 is strictly an adult platform. Our services are not directed at, and are not intended for use by, anyone under the age of 18. k99 does not knowingly collect personal data from minors.

If k99 discovers that a member is under 18, the account will be closed immediately, all funds will be returned to the payment source, and any winnings will be forfeited. Any personal data collected from a minor will be deleted as soon as the issue is identified.

If you are a parent or guardian and believe that your child has registered a k99 account, please contact k99 support immediately at [email protected]. We will investigate and take appropriate action without delay.

k99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and k99 servers is encrypted using industry-standard SSL/TLS protocols.
• Secure Data Centres: k99 member data is stored in access-controlled, physically secure data centres with 24/7 monitoring.
• Access Controls: Internal access to personal data is restricted to authorised k99 staff on a strict need-to-know basis. All access is logged and regularly audited.
• Two-Factor Authentication: k99 offers optional two-factor authentication (2FA) for member accounts to provide an additional layer of login security.
• Regular Security Audits: k99 conducts regular internal and third-party security assessments to identify and address potential vulnerabilities.
• Incident Response Plan: k99 maintains a documented data breach response plan to ensure rapid, effective action in the event of a security incident.

While k99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and enable 2FA in your k99 account settings.

k99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how your data is used, k99 will notify you via email or an in-platform notification before the changes take effect. Your continued use of k99 after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We recommend reviewing this Privacy Policy periodically — at least once every few months — to stay informed about how k99 is protecting your data. If you have any concerns about changes to this policy, contact k99 support before continuing to use the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or how k99 handles your personal data, please get in touch with the k99 privacy team through any of the following channels:

• Live Chat: Available 24/7 directly on the k99 platform — the fastest way to get a response.
• Email: [email protected] — for formal data requests or detailed privacy enquiries.

When contacting k99 about a privacy matter, please include your registered mobile number and a brief description of your request so we can verify your identity and respond efficiently. All privacy requests are handled confidentially and with care.